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- Business ethics
- Concept of ethics, workplace ethics, social responsibility, customer protection, advantages and disadvantages of ethical business, ethics across different sectors of company, ethical principles in international environment
- Concept of business etiquette, etiquette on business meeting, dinner/lunch, social events, conferences, dress code in business environment /formal and informal occasion/, etiquette at workplace, gift giving in business arena
- Concept of netiquette, e-mail etiquette, mail lists, news, social networks, forums and blogs behavior, abbreviation
- Business communication
- Discussions and lives with other, importance and role of communication, types of business communication, internal and public communication
- Business writing, formal and informal communication, elements, attachments, types of business letters, letters with bad or good news, reviews, acknowledgements, the length of letter, distribution of copies, e-mail communication, chat – instant messaging, web presentations
- Phone calls, rules of communication over phone, first contact, calls over mobile phone, leaving the messages, end of calls, role of the voice – strength, range, tone
- Business presentation, planning, understanding audience and customizing the presentation to audience, presenting, overcoming stage fright, use of visual aids, answering the questions after presentation
- Body language, concept of non verbal communication, importance and role of body language, using body language advisedly, avoiding “negative” non verbal communication
- Group communication, team work and leadership
- Concepts of teams and groups, difference between teams and groups, team building, the role of team members, advantages and disadvantages of team work, virtual teams, formal and informal groups
- Team working, team communication channels, communication with the other sectors in company, communication in multinational teams
- Concept of leadership, leadership styles, characteristic and traits of leader, leader skills, differences between managers and leaders
- Business meetings, planning and organizing meetings, selection of audience, informing participants, leading meetings, behavior and communication rules at meetings
- Codes and practices, conflicts
- Concept of conflict, conflict types, overcoming conflict, general adaptation syndrome, stages of moral development, stress
- Negotiation styles, negotiation mistakes, negotiation steps, negotiation tips
- Getting and keeping a job, CV and motivation letter, preparation for interview, behavior in new environment, adapting organizational culture
- International business
- Business etiquette and manners, customs and etiquette, relationships and communication, business meeting etiquette, business cards, negotiation, dress code
- Managers across the world, the role of manager, approach to changes, time and priorities, individual or collective cultures, decision making, communication and negotiation styles
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